Common workflows

Some jobs cross several pages. These walk the whole path, start to finish.

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A delivery arrived — get it into stock and listed

Boxes from a vendor just showed up and you want those pairs sellable everywhere as fast as possible.

1. Purchase Orders — Open the purchase order for this delivery and receive the pairs that arrived. Receiving is the step that actually adds them to your inventory.
2. Inventory — Spot-check the received sizes and quantities to make sure the counts match what came in the boxes.
3. Print Labels — Print barcode labels for the new pairs so they can be scanned at the counter and on the floor.
4. Listings Control — Confirm the new stock is set to list on the marketplaces you want. If you use listing rules, eligible pairs list themselves; otherwise select and list them here.
5. Active Listings — Check that the listings went live and the prices look right.

• A purchase order that is still a draft has not touched your stock — receiving is what moves the numbers.
• If a pair does not appear on a marketplace within a few minutes, check Sync Health before re-listing it by hand.

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You sold a pair you do not actually have

A marketplace sale came in but the pair is missing, damaged, or was already sold somewhere else.

1. Marketplace Sales — Open the sale and confirm which pair and size it needs. Decide whether you can still fulfill it (another location, an incoming delivery) or not.
2. Inventory — Check the real count for that size. If the number in AIM is wrong, fix it with an adjustment so the same oversell cannot happen again.
3. Active Listings — Make sure the size is no longer listed anywhere else while you sort this sale out.
4. Failed Orders — If the sale could not be processed, resolve it from here — recover it once you have stock, or cancel it on the marketplace.

• Negative inventory is allowed on purpose — it is AIM telling you a pair is owed, not a bug to ignore.

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Connect a Shopify store and keep it in sync

You are bringing an existing Shopify store into AIM, or setting up a new one.

1. Settings → Marketplace Connections — Connect the Shopify store so AIM can see its products, inventory, and orders.
2. Shopify Inventory Sync — Work through the sync recommendations: match each Shopify product to the right AIM product and approve the matches you trust.
3. Catalog Sync — Review how your catalog publishes to the store — which products, images, and sizes go up.
4. Sales Channels — Choose which inventory is offered on the store and how it is grouped into collections.

• Match quality beats speed: a wrong product match publishes wrong stock to your storefront.

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Count a section of the store and fix the differences

You want to verify shelf stock against AIM — a full count, one brand, or one wall.

1. Inventory Counts — Start a count for the products or location you are checking, then scan or enter what is physically on the shelf.
2. Inventory Counts — Review the differences the count found — pairs AIM thought you had but you do not, and pairs on the shelf AIM did not know about.
3. Inventory — Apply the corrections so AIM matches reality, and glance at the adjustment history if a difference needs explaining.

• Count small and often — one brand a week beats one painful all-day count a year.

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A pair sold on a marketplace — get it out the door

StockX, GOAT, or eBay confirmed a sale and the clock is running on your ship-by date.

1. Marketplace Sales — Find the new sale and check its details — the marketplace, the size, and where the pair is.
2. Pick Mode — Pick the pair from its location, scanning to confirm you pulled the right size.
3. Pack Mode — Pack the order, print the shipping label, and mark it shipped.
4. Fulfillments — Confirm nothing else is waiting — this page is the queue of everything still owed to a buyer.

• When a pair sells on one marketplace, AIM delists it from the others — if you see it still live somewhere, check Sync Health.

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Take in consigned pairs, sell them, pay the consignor

Someone wants you to sell their pairs for a cut.

1. Consignment — Set the consignor up (or find them) so their items and payouts stay attached to the right person.
2. Consignment Intakes — Record the pairs they dropped off — sizes, condition, and agreed prices or commission.
3. Listings Control — List the consigned pairs on your channels like any other stock. AIM keeps tracking that they belong to the consignor.
4. Consignment → Payouts — After pairs sell, run the payout so the consignor gets their share and the ledger shows your commission.

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Take back a retail sale

A customer returns a pair from your store or website.

1. Returns & Exchanges — Start the return from the original sale, choose refund or exchange, and note the condition the pair came back in.
2. Inventory — Confirm the pair went back into stock — or was marked damaged if it cannot be sold again.
3. Listings Control — If the pair is sellable, make sure it is listed again on your channels.

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Review prices against the market and update listings

Prices have moved and you want your listings competitive without giving margin away.

1. Marketplace Data — Check what pairs like yours are actually selling for right now.
2. Pricing — Update your prices where the market has moved — one size, one product, or in bulk.
3. Active Listings — Push the new prices to your live listings and confirm they took effect.
4. Pricing Rules — If you keep making the same kind of change by hand, turn it into a rule so it happens automatically next time.

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Stock a product AIM has never seen

You bought pairs of something that is not in your catalog yet.

1. Add a Product — Add the product to your catalog — from the built-in catalog when it exists there, or as a custom product when it does not.
2. Set Up a Product — Finish its setup: sizes, images, and how it should appear on your channels.
3. Create Purchase Order — Record what you bought on a purchase order and receive it to bring the pairs into stock.
4. Listings Control — List the new stock on the marketplaces and channels you want.

• For a single walk-in pair, Quick Actions → Single Product Intake is the faster version of this whole path.