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Track customer returns and exchanges from your Shopify store, and confirm the returned stock came back into your counts correctly. Where to find it: Open Returns & Exchanges in AIM — you will be asked to sign in first.

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What you can do here

  • See every return and exchange, who it was for, and how much was refunded
  • Open a return to view its items, the customer’s reason, and whether the stock was put back
  • Spot returns that came back damaged or were never restocked
  • Double-check that AIM’s stock count matches Shopify after a return, and fix it if it drifted

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Buttons, fields, and controls

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How to: Review a return and check the stock came back

  1. Click a return’s row to open its full details.
  2. Read the customer’s reason for each returned item.
  3. Look at the “Restocked” column: “Yes” means the pair is back in your sellable count; “No” (orange) means it was not put back.
  4. Check “Item Dispositions” to see whether Shopify marked the pair as restocked, damaged, or missing.
A customer returns a Dunk Low Panda size 10 as “too small”. You open the return, see Restocked: Yes, and the pair is back in your available count — nothing more to do.

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How to: Confirm AIM and Shopify agree on the count

  1. Open a return that has not had its inventory adjusted yet.
  2. AIM shows a “Shopify Inventory Check” comparing your AIM count against the live Shopify count for each returned item.
  3. If a row says “mismatch”, the two systems disagree on how many you have.
  4. Click “Reconcile” to push AIM’s count to Shopify so they line up again.
After a return, AIM shows 4 on hand but Shopify shows 3. The row is flagged “mismatch” — click Reconcile and both will read 4.

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Good to know

  • Restocking a return adds the pair back to your available count so it can sell again. A return marked “Not Restocked” (or “damaged”) does NOT add stock back — handle that pair yourself before relisting it.
  • Returns and exchanges are created by your customers on your Shopify store. This page is for tracking and verifying them, not for starting one.
  • An exchange means the customer swapped for a different item — you’ll see the item that came back AND the new item that went out.
  • Use the audit (timeline) icon on any item to see every stock change for that size, so you can prove exactly what happened and when.

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Where to go next