> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aimventory.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Fulfillments
> See every order you've sold that still needs to go out the door, and ship them with the right label and tracking.
See every order you've sold that still needs to go out the door, and ship them with the right label and tracking.
**Where to find it:** [Open Fulfillments in AIM](https://aimventory.com/retail/fulfillments) — you will be asked to sign in first.
## What you can do here
* See all unshipped orders from StockX, Alias/GOAT, Shopify, and eBay in one list
* Print or download the shipping label for an order
* Mark an order as fulfilled once it's packed and on its way
* Find a specific unshipped order by name, order number, or barcode scan
* Cancel an order you can't fulfill
## Buttons, fields, and controls
| Control | Where | What it does | When to use it |
| ----------------------------- | ------------------------ | ----------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------- |
| Edit filters | Filter toolbar | Opens the filter panel for marketplace, location, status, date, price, and credential filters. | Use it to narrow fulfillment work to the orders a picker or packer should handle right now. |
| Clear all | Filter controls | Removes the active fulfillment filters. | Use it when expected orders are hidden or you want the full fulfillment queue again. |
| Pending Orders | Order tabs or sections | Shows orders that still need fulfillment work. | Use it as the primary daily shipping queue. |
| GOAT Orders | Order tabs or sections | Focuses the queue on GOAT/Alias fulfillment work. | Use it when packing marketplace-specific batches or downloading GOAT labels. |
| StockX Orders | Order tabs or sections | Focuses the queue on StockX fulfillment work. | Use it when packing StockX-specific batches or thermal labels. |
| More actions | Order row | Opens row-level fulfillment actions such as label, cancellation, or marketplace-specific tools. | Use it when the action is specific to one order. |
| Deselect All | Bulk selection toolbar | Clears all selected fulfillment rows. | Use it before switching marketplace or location filters. |
| Cancel Order - Cannot Fulfill | Cancellation modal | Marks an order as unable to fulfill and records the cancellation reason. | Use it only when the pair cannot ship because it is missing, damaged, already sold, or otherwise unavailable. |
| Reason for Cancellation | Cancellation modal | Captures the explanation for why the order cannot be fulfilled. | Use a concrete reason so support and operations can audit the cancellation later. |
| Order needs confirmation | Order status/action area | Marks or highlights an order that needs operator confirmation before it can move forward. | Use it when identity, label, inventory, or marketplace state is uncertain. |
## How to: Ship an order
1. Find the order in the list (it shows the product, size, marketplace, and order number).
2. Pack the pair into the right box.
3. Click the ⋯ (more actions) button on that order's row and get the shipping label (see the next task).
4. Once it's labeled and going out, click "Mark fulfilled" on that row.
5. The order drops off the unshipped list — that's how you know it's done.
A Jordan 4 Bred size 10 sold on StockX. Pack it, download the StockX label from the ⋯ menu, stick it on the box, then click "Mark fulfilled".
## How to: Print or download a shipping label
1. Click the ⋯ (more actions) button at the end of the order's row.
2. Choose the label option — "Download label" / "View label" for the marketplace label, or "Print 4x6 thermal label" if you use a label printer (StockX).
3. The label opens or downloads as a PDF — print it and tape it to the box.
4. StockX and Alias/GOAT labels are created automatically; if the option isn't there yet, the marketplace hasn't finished generating it — wait a moment and try again.
For an Alias/GOAT sale, open the ⋯ menu and choose Download label; the prepaid PDF downloads so you can print it on a 4x6 sticker.
## How to: Find unshipped orders (and ship several at once)
1. Type a product name or order number in the search box to jump to one order, or scan a barcode using Barcode Scan Ops.
2. Use Filters to narrow the list by location, marketplace, or status (for example, only "Order Created").
3. To label a batch, tick the checkbox on several orders that are the same marketplace and the same location.
4. Click "Create Bulk Labels" to generate all their labels together, or "Mark as Picked" to flag them as pulled from the shelf.
Filter to your Miami location, tick five StockX orders, and click "Create Bulk Labels" to print all five at once.
## Good to know
* Bulk labels only work when every selected order is from the same marketplace and the same location — mix them and the button will tell you.
* Pick Mode, Pick Runs, and Pack Mode (left side buttons) are step-by-step helpers for warehouses that pull and pack in batches.
* Use "Cancel order" in the ⋯ menu only when you truly can't ship it (lost pair, damaged) — it marks the order as cannot-fulfill and asks for a reason.
* Click "Show Stats" to see how many orders are waiting and their total value; "Export CSV" downloads the current list for your records.
## Where to go next
* [Retail Sales](/retail/retail-sales)